Shipping policy
Shipping Policy for Frock33
Welcome to Frock33, your go-to destination for unique vintage clothing! We are committed to ensuring your shopping experience is smooth and enjoyable. Below, you will find details about our shipping process.
Shipping Locations
We are delighted to offer shipping within Northern Ireland, the United Kingdom, and internationally. Please note that shipping rates and delivery times may vary depending on your location.
Processing Time
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you of any significant delays.
Shipping Rates & Delivery Times
Northern Ireland & UK:
Standard Shipping: £4.99 (Estimated delivery time: 3-5 business days)
Express Shipping: £6.99 (Estimated delivery time: 1-2 business days)
International Shipping:
Standard International Shipping: £14.99X.XX (Estimated delivery time: 7-14 business days, depending on the destination)
Express International Shipping: £19.99 (Estimated delivery time: 3-7 business days, depending on the destination)
Please note that delivery times are estimated and may be subject to delays due to customs processing, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s website.
Customs, Duties, and Taxes
Frock33 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Missing, Lost, or Damaged Items
Frock33 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns and Exchanges
Please refer to our Return Policy for details on how to return or exchange items.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: support@frock33.com
Phone: +44 (0)7803211416
Address: Frock33, 31c Carnaman Road, Knockloughrim, Magherafelt, Northern Ireland
Thank you for shopping with Frock33! We hope you love your vintage finds.